Return/Exchange to JECTZ.COM
Q: What is JECTZ® Return Policy?
We stand behind our products. Period! We want you to love your purchase, but if you are not completely satisfied, we will gladly accept your merchandise return within 15 days of purchase and will be based upon approval. We reserve the right to refuse any returns.
All credits for returns, or additional charges for exchanges, will be applied directly to your JECTZ® account in the form of a store credit.
Please note: Items being returned must be in their original condition and shipping charges to be payed by customer for all returns. Shipping fees payed on original invoice payment are non-refundable. All returns will be subject to a 25% Restocking Fee, NO EXCEPTIONS! There will be no refunds or returns for Deal of the Day and ALL SALES ARE FINAL.
Q: How do I Request a Return?
A: Request Return Authorization Number. First you must SIGN IN to your account.
Step 1: Sign in to your account.
Step 2: Click on Order Number.
Step 3: Click on Request Return on right hand side above order.
Step 4: Fill out necessary requirements to request a Return.
Step 5: Click Submit Return Request.
You will receive an email on the status of your return request with a Return Authorization Number and an address on where to send your merchandise. Please allow up to 24-72 hours for processing your return request. Some returns may take up to 7 days to process.
All returns must be accompanied by a Return Authorization Number you received written clearly on the original Invoice.
All request for replacements must include all parts and pieces of the original item, no exceptions! We will repair/replace defective products at no charge for the lifetime of the product. Warranty does not cover damage, loss or theft.
Please note: Altering, exposing to water or trying to fix JECTZ® Bullet Jewelry in any way voids Lifetime Warranty and cannot be returned!
All earrings are non returnable.
Once we have received your returned merchandise, you will receive a final refund in the form of a store credit, minus shipping charge. Sale items are final and non-returnable.
You will be contacted via email when your store credit is available to use for your replacement product/order. When you use your store credit for a replacement order, your replacement product/order will be shipped within the shipping time frame chosen on your replacement order.
Returns must be prepaid and insured by "You" the customer and shipped through the United States Postal Service (USPS), we suggest adding a tracking number without signature. We cannot be responsible for items that we do not receive. We reserve the right to refuse any returns.