When will my order ship?
IMPORTANT SHIPPING INFORMATION: Postal service shipping delays are slowing down shipping times nationwide…including ours. Thanks for being patient!
JECTZ® Bullet Jewelry ships to the lower 48 States & Territories including Alaska and Hawaii. We Do Ship International. JECTZ® goal is to process all orders within 1-3 business days however orders usually ships out the following business day of placing your order. Many of our items are made-to-order (handcrafted) and may require additional processing time. Orders are processed and shipped from Las Vegas, NV during regular business hours (Monday through Friday 6:00AM – 6:00PM PST, excluding holidays). At our discretion on non business hours on Saturday's and Sunday's.
When will I know when my order ships?
You will be notified via email when your order has shipped and you will be provided with a tracking number to track the status of your shipment or you may check the status of your order by signing into your account.
As a courtesy to you, JECTZ® will automatically create an account for you after you have placed your order, then you may check your status of your order or create a return if needed. We will contact you if we encounter any problems processing or shipping of your order. Allow longer transit times for the product to arrive at U.S. Military post office boxes.
What kinds of shipping options do you offer?
JECTZ® offers three different shipping options.
- FREE 3-7 Business Days
- Expedited 2-5 Business Days
- Rush 1-4 Business Days
BUSINESS DAYS ARE TRANSIT TIMES WHICH EXCLUDES SATURDAYS, SUNDAYS, AND HOLIDAYS.
IMPORTANT SHIPPING INFORMATION: All shipping and delivery times are estimated and may change. JECTZ® cannot guarantee any delivery time frames and we are not responsible for late deliveries. Per the United States Postal Service, shipping delays may occur.
All orders ship out the following day after the order has been placed.
Please keep in mind that all orders are made-to-order and requires at least one production day to be processed. Shipping times is the total number of days in transit, take in consideration all holidays, bad weather, etc. Business Days are described as Monday's, Tuesday's, Wednesday's, Thursday's, and Friday's. Saturday and Sunday are Non-Business Days. However we may ship on Saturday and Sunday at our Discretion.
Once your order is being placed and you choose from the shipping options please be advised and accept that **All Carriers Experience Shipping Delays. Add 1-2 Additional Days To Estimated Delivery due to the holidays, bad weather, covid, etc.
JECTZ® goal is to process all International orders within 1 week and ships out the following business day.
What's your return policy?
- JECTZ® will accept your return by mail upon approval of your return request for unworn, like new condition (per JECTZ® discretion) and/or defective jewelry for a store credit in the amount of the purchase price (excluding shipping costs and/or restocking fee, if applicable). Jewelry must be returned within 15 days of receipt.
- Any other return/exchange will fall under the JECTZ® Lifetime Guarantee policy for jewelry store credit or jewelry swap.
- We will repair/replace defective products at no charge for the lifetime of the product. Warranty does not cover damage, loss or theft.
- Please note: Altering, or trying to "fix" JECTZ® Bullet Jewelry in any way voids return requests and/or Lifetime Guarantee and cannot be returned!
- All returns may be subject to a Restocking Fee.
- There will be no refunds or returns as all sales are final for Deal of the Day, Closeout, JECTZ® Dirty Dozen Bracelet, Filigree Cuff Bracelet, Earrings.
How do I Request a Return?
A: Request Return Authorization Number. First you must SIGN IN to your account.
Step 1: Sign in to your account.
Step 2: Click on Order Number.
Step 3: Click on Request Return on right hand side above order.
Step 4: Fill out necessary requirements to request a Return.
Step 5: Click Submit Return Request.
(ATTENTION) Once you Click Submit on your Return Request you have read and agree to all terms and conditions of jectz.com return policy.
After you have submitted your return request, you will receive an email on the status of your return request with a Return Authorization Number and an address on where to send your jewelry. Please allow up to 24-72 hours for processing your return request. Some returns may take up to 7 days to process.
- All returns must be accompanied by a Return Authorization Number you received written clearly on the original Invoice.
- All request for replacements must include all parts and pieces of the original item.
- Once we have received your returned merchandise, you will receive a final refund in the form of a store credit, minus shipping charge and/or restocking fee.
- You will be contacted via email when your store credit is available to use for your replacement product/order.
Returns must be prepaid and insured by "You" the customer and shipped through the United States Postal Service (USPS), we suggest adding a tracking number without signature. We cannot be responsible for items that we do not receive. We reserve the right to refuse any returns.